Billing and payments
NOS is a Portuguese telecom operator serving 3.5 million clients. The main goal of their digital products is to reduce contact center calls by empowering users to manage and resolve issues independently.
As a UX/UI designer, my role involved facilitating co-creation workshops to promote discussions, and contributing with previous insights from my daily work on the product.
01
Problem
The contact center handles 82,000 monthly billing and payment-related calls, with 30% about invoice totals, 4% about payment cycles, and 15% about improper invoice format changes.
02
Challenge
Our brand identity is clean, modern, and tech-savvy, reflecting the simplicity and convenience of our app. The colors should be simple and bold, with a focus on greens, reflecting trust and reliability. The logo should be clean and simple, with a strong, memorable icon that reflects our app's core functionalities.
01
Problem
The contact center handles 82,000 monthly billing and payment-related calls, with 30% about invoice totals, 4% about payment cycles, and 15% about improper invoice format changes.
02
Challenge
Our brand identity is clean, modern, and tech-savvy, reflecting the simplicity and convenience of our app. The colors should be simple and bold, with a focus on greens, reflecting trust and reliability. The logo should be clean and simple, with a strong, memorable icon that reflects our app's core functionalities.
04
Result
After implementing the new brand identity focused on making financial transactions and management easy, fast, and secure, the results were impressive. The app experienced a notable increase in user engagement, with a significant uptick in downloads and active users. The streamlined and user-friendly interface resonated well with the target audience of young professionals, who appreciated the ease of managing their finances on-the-go.
05
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Lorem ipsum. The user flow highlights the different pathways a user can take when trying to navigate Huzl app. The app employs a simple and straightforward navigation system that allows users to move effortlessly between different sections and features, ensuring a smooth and enjoyable user experience.